Background
What is the product?
Cisco Webex Control Hub is a web portal for managing Webex services on the cloud. Users can manage Webex, calling, calendaring, directory, devices, accessories, and users on a “single-pane-of-glass”.
What is the goal?
Management and analysis of the full suite of Cisco collaboration products including both services and devices in a simple, clean interface.
Who are the users?
IT admins
What their goals?
- Manage Webex services in one location
- Monitor for issues and have the tools to rectify them
- Securely manage devices
- Customize features
- Troubleshoot issues
Headset and Camera Integration
I was responsible for making sure that the headsets and cameras integrated with Control Hub. That meant deciding what properties would be available to see in the interface, determining which settings could be admin configured (and what would happen if a user changed them), and what metrics the devices would report to Control Hub.