Full-cycle UX research case study — from 67 customer interviews to a successful pitch for a mobile-first energy app for PG&E’s 5.6M customers

The mission How can we help utilities manage EV charging on their grids? WeaveGrid sells a platform to utility companies that can schedule or pause charging of the connected EVs in their territory. WeaveGrid also assists with the marketing, sign-up, on-boarding, and day-to-day communication of the utility charging programs. Customer […]

The opportunity How can we make a headset catered towards business use? Cisco had a wide portfolio of communications equipment – phones, telepresence, mobile phones, and call center software. The goal was to make a whole portfolio of headsets which worked very well with other Cisco hardware and software. Customer […]